Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information — such as name, email address, and other contact details submitted through forms.
• Usage Data — including IP address, browser type, device information, pages visited, and time spent on the Site.
• Cookies and Tracking Technologies — we use cookies and similar technologies to improve functionality and user experience.

2. How We Use Information

We use collected information to:

• Provide and maintain our services.
• Respond to inquiries and communicate with users.
• Improve and optimize the Site and its content.
• Send promotional materials if the user has consented.
• Comply with legal obligations.

3. Information Sharing

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share data only in the following cases:

• With third-party service providers who help operate the Site.
• When required by law or to respond to legal requests.
• In connection with business transfers such as a merger or sale.
• SMS Messaging Terms: Users can opt-out of the SMS service at any time by texting STOP to the short code/number. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time. For help, you can reply HELP to any message.

3.1. AI and Automated Communications

We may use artificial intelligence (AI) and automated processing to enhance our customer service, including through SMS and voice communications.

Purpose: Our AI agents are used strictly to provide service updates, schedule appointments, and answer your inquiries regarding appliance repair.

Data Processing: When you interact with our AI-powered systems, your conversation data may be processed by third-party service providers (such as Twilio or OpenAI) to generate responses. These providers are contractually prohibited from using your personal information or mobile data for their own marketing purposes or for training their public AI models.

Human Intervention: You have the right to request a human operator at any time during your interaction with our AI systems.

Data Protection: All AI interactions are subject to the same strict non-disclosure rules mentioned in Section 3. No mobile information or SMS opt-in data will be shared with third parties for marketing or promotional purposes.

4. Cookies

Cookies help us analyze traffic, improve performance, and personalize the user experience.

You may disable cookies in your browser settings, but some parts of the Site may not function properly.

4.1. Do Not Track (DNT) Signals

Some browsers offer a “Do Not Track” (DNT) setting that signals websites not to track your online activity. There is no industry-standard for responding to DNT signals, and our Site does not currently respond to them. We do not knowingly permit third parties to collect personally identifiable information about your online activities over time and across different websites when you visit our Site, other than as described in this Policy (for example, our analytics providers). This disclosure is provided under California Business & Professions Code §22575(b).

5. Your Rights

Depending on your location, you may have the right to:

• Access your personal information.
• Request correction or deletion of data.
• Withdraw consent to data processing.
• Opt out of marketing communications.

To exercise your rights, please contact us via the contact form on the Site.

6. Data Retention

We keep personal information only as long as necessary for the purposes outlined in this Policy or as required by law.

7. Security

We use reasonable technical and organizational measures to protect your data, but no online transmission or storage system can be guaranteed to be completely secure.

8. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from them.

9. External Links

The Site may contain links to other websites. We are not responsible for their content or privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.

11. Contact

If you have questions about this Privacy Policy, please contact us using the form available on the Site.

12. California Privacy Rights (CCPA/CPRA)

Draft — pending California attorney sign-off

Epic Star Inc is a small local business that falls below the statutory thresholds of the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and is therefore likely not a "covered business" under that law. We nonetheless provide the following disclosure as a best practice and as a courtesy to our California customers.

Categories of personal information we collect:

• Name
• Phone number
• Email address
• Service address
• Device and service-request data
• Photos you submit (for example, images of the appliance to be repaired)

Purposes for which we use this information:

• To schedule and perform repair and HVAC service.
• To communicate with you about appointments.
• To process payment.
• To prevent fraud.
• To comply with applicable law.

Categories of recipients / processors:

• Stripe — payment processing.
• Twilio — SMS messaging.
• Firebase / Google — hosting and data infrastructure.

Stripe and Twilio act as service providers under their respective Data Processing Addenda, with no sale or sharing of your personal information, and may act as independent controllers for fraud prevention and legal compliance.

We do not sell or share your personal information.

Your rights: Subject to applicable law, you may have the right to know what personal information we collect, to delete it, to correct it, and to opt out. To exercise any of these rights, contact us by phone at (213) 205-2055 or by email at [email protected].

We review and update this policy at least every 12 months (Cal. Civ. Code §1798.130(a)(5)).