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Speed Queen commercial washer and dryer serviced by Epic Star in a multi-unit laundry room in Playa Vista, CA

Updated May 2026

Quick facts

Service call $85 — fully credited toward your repair
Warranty 30-day labor · 90-day parts
Credentials BEAR #A 50636 · EPA Section 608 Universal
Hours Mon–Fri 09:00–19:00
Sat–Sun 10:00–16:00

Direct tenant coordination

We schedule access directly with tenants so your team isn't the middleman on every appointment.

Whole-portfolio coverage

One vendor for appliances and HVAC across all your buildings and units.

Consolidated invoicing & NET terms

One monthly invoice, itemized by unit and property. NET 15 / NET 30 for qualified accounts.

Turnover service

Fast appliance checks and repairs between tenants to keep units rent-ready.

Volume pricing

Multi-unit and recurring work priced for portfolios, not one-off retail rates.

Appliances + HVAC in one call

Refrigerators, ranges, dishwashers, laundry, disposals, AC tune-ups, window units, mini-splits, thermostats.

Bilingual EN/ES

Both languages spoken — practical for diverse tenant populations.

How Epic Star supports property managers in Los Angeles

Managing appliances across a portfolio is death by a thousand small problems — a fridge here, a dryer there, an AC unit that quits in July, each with its own tenant, schedule, and receipt. We exist to collapse that into one reliable partner: you authorize the work order, we handle the tenant, the repair, and the paperwork, and you get one organized invoice at month’s end.

We coordinate with tenants so your team doesn’t have to

Once you approve a work order, we contact the tenant directly, schedule access, do the repair, and report back with an itemized summary. Your staff stops being the middleman on every appointment. We keep you informed on the things that actually need your attention — access problems, no-shows, and any repair-versus-replace decisions that need your sign-off — and handle the rest.

One vendor for appliances and HVAC

We cover the full range of in-unit equipment: refrigerators, ranges and ovens, dishwashers, washers and dryers, and garbage disposals — plus full-service HVAC, including AC tune-ups, window-unit repair, mini-split service, thermostat installation, and system replacement coordination. One account, one point of contact, one invoice for all the equipment your tenants depend on.

Turnover and rent-ready service

Between tenants, we do fast appliance checks to get units rent-ready — testing each appliance, clearing dryer vents (a real safety item), and flagging anything at end of life so you can decide before the next lease starts. Catching a failing unit during turnover is far cheaper than an emergency call after move-in.

Pricing and billing built for portfolios

Multi-unit, turnover, and recurring work is priced for portfolios, not one-off retail rates. You get consolidated monthly invoicing itemized by unit and property so costs allocate cleanly, on NET 15 or NET 30 terms for qualified accounts. The larger the portfolio under one account, the better the pricing and the tighter the scheduling.

Honest repair-vs-replace guidance

For rentals, the right call is often replacement once a unit is old or the same repair keeps recurring — repeat failures mean repeat tenant complaints. We give you the math per unit so you can manage at the portfolio level instead of reacting one breakdown at a time.

Credentials

California BEAR registered (#A 50636), EPA Section 608 certified, $1,000,000 general liability insurance with certificate of insurance on request, 30-day labor warranty. Bilingual English and Spanish service for diverse tenant populations.

Service area

Westside LA, the San Fernando Valley, Hollywood, Mid-City, and the beach cities — Culver City, Westwood, North Hollywood, Hollywood, Santa Monica, Sherman Oaks, and more.

Call (213) 205-2055

Ask about setting up a property-management account with tenant coordination, volume pricing, and consolidated NET-term invoicing.

Recent repair work by Epic Star

Speed Queen commercial washer and dryer serviced by Epic Star in a multi-unit laundry room in Playa Vista, CA
Speed Queen commercial laundry pair back in service — multi-unit property turnover job in Playa Vista📍 Playa Vista

Common issues we fix

Tenant reports refrigerator not cooling

Most likely causes:

  • Dirty condenser coils from deferred maintenance
  • Evaporator fan or defrost-system failure
  • Door gasket no longer sealing
  • End-of-life unit needing replacement

In-unit washer or dryer not working

Most likely causes:

  • Drain pump failure or blockage
  • Worn belts, bearings, or door lock
  • Dryer heating element or thermal fuse failure
  • Clogged dryer vent (safety + performance)

Dishwasher not draining or cleaning across multiple units

Most likely causes:

  • Clogged filters and spray arms
  • Drain pump or solenoid failure
  • Hard-water scale buildup
  • Same model aging out across a building

AC not cooling in a rental unit

Most likely causes:

  • Dirty coils or clogged filter
  • Failed run capacitor
  • Low refrigerant (leak)
  • Clogged condensate drain causing shutoff

Garbage disposal jammed or leaking

Most likely causes:

  • Jammed impeller from foreign object
  • Reset trip / motor overload
  • Leak at the sink flange or drain connection
  • Worn-out unit needing replacement

Frequently asked questions

Do you coordinate appointments directly with tenants?

Yes, and most property managers consider it the biggest time-saver. Once you authorize a work order, we contact the tenant, schedule access, perform the repair, and report back to you with an itemized summary. Your team doesn't have to relay every scheduling detail. We keep you in the loop on access issues, no-shows, and any repair-vs-replace decisions that need your sign-off.

Can we get one invoice for all our properties?

Yes. We provide consolidated monthly invoicing across your entire portfolio, itemized by unit and property so you can allocate costs correctly. Qualified accounts run on NET 15 or NET 30 terms after a short approval. This replaces a stack of one-off receipts with a single, organized statement your bookkeeping can reconcile easily.

Do you handle both appliances and HVAC?

Yes — that's the point of using one partner. We cover in-unit appliances (refrigerators, ranges, ovens, dishwashers, washers, dryers, garbage disposals) and full-service HVAC (AC tune-ups, window-unit repair, mini-split service, thermostat installation, and system replacement coordination). One vendor, one invoice, one point of contact for all the equipment in your units.

Do you offer volume pricing for multi-unit portfolios?

Yes. Multi-unit, turnover, and recurring work is priced for portfolios rather than one-off retail rates. The more units and buildings under one account, the better the pricing and the more efficient the scheduling. We'll build a pricing structure around your portfolio size and the equipment mix in your units.

Can you provide a certificate of insurance?

Yes. We carry $1,000,000 in general liability insurance and provide a certificate of insurance for your records or your owner's requirements on request. We are also California BEAR registered (#A 50636) for appliance repair and EPA Section 608 certified for refrigerant work on refrigeration and AC equipment.

Can you help with unit turnovers?

Yes. Between tenants, we can do fast appliance checks and repairs to get a unit rent-ready — testing the refrigerator, range, dishwasher, and laundry, clearing dryer vents, and flagging anything at end of life so you can decide repair or replace before the next tenant moves in. Turnover work fits naturally into a portfolio account.

When should we replace an appliance instead of repairing it?

Our honest guidance for rentals: if a unit is under 8 years old and the repair is well below replacement cost, repair. For older units, or when the same repair keeps recurring, replacement is usually cheaper over the lease term and avoids repeat tenant complaints. We give you the math per unit so you can make a portfolio-level decision, not just a one-off call.

Call (213) 205-2055

Or text a photo of your appliance for a fast estimate.